The original purchase receipt must be provided to be eligible to make claims.

Refunds

We strive to arrange delivery of your in-store or online purchase in the quickest and most economical way possible.

• Please choose carefully as refunds are not normally given if you have changed your mind or made a wrong selection.
• When refund is made, all remaining funds will be transferred to shop credit in all cases.
• If request is made after delivery, a restocking fee of 25% of purchase price, costs of pick-up items and carry them downstairs (if applicable) will be charged, if the delivered items are in original packages.
• Costs of delivery, assembly and deliver upstairs (if applicable) for the purchased goods are non-refundable.
• Mattresses that are opened and used are not eligible for refund.

Exchange

• We are happy to exchange your items within 7 days with proof of purchase, providing the items are in their original condition & assembly not attempted.
• No extra payment will be asked other than price differences for exchange of products if a notice is given two days before delivery (not include custom orders), 10% restocking fee may be charged if the customer fails to notify the store in time.
• Requests made after delivery will incur a restocking fee of 10% of purchase price, costs of re-delivery, deliver upstairs and assembly (if applicable) in addition to price difference, if the delivered items are in original packages.
• Requests made after delivery and purchased items are not in original packages or used, a re-stocking fee of 25% of purchase price, disassembly of assembled furniture, carry items downstairs (if applicable) will be charged in addition to the costs.
• Mattresses that are opened or used are not eligible for exchange.