Delivery

We strive to arrange delivery of your in-store or online purchase in the quickest and most economical way possible.

• The delivery fees normally start from $89 depending on the distance within Auckland only.
• Delivery fee out of Auckland to be check out with or toll free no 0800555909.
• When calculating delivery costs we factor in destination, weight, and size of items.
• Grouping items in your order will provide better shipping rates and times.
• The purchased goods will be normally delivered on the agreed delivery date after the full payment is made.
• You will be informed of delivery date one day in advance if the specific delivery date is not booked or confirmed while placing orders.
• Normally the delivery is to your door only. Extra fees will be charged for carrying goods upstairs or into the lifts, assembly, cardboard collection and disassembly of old furniture upon requests.
• Please understand, when a particular day has been selected for delivery of your items, we can only confirm the delivery day, and the rough time frame. Our delivery team will call the customer before delivery. No responsibility will be taken for unavoidable delays.
• If customers fail to accept the goods when delivery arrives, re-delivery fees may be charged depending on the distance. Alternatively, customers can choose to pick up from our stores without extra payment.
• Any damages in transit should be reported to the carrier and store within 24 hours after receiving.

Pickup

• You can shop online in the comfort of your own home, and pick your product up from our warehouse/store for free.
• Please note, you must supply your own appropriate transport for any Pick-Up purchase.
• From time to time, for various reasons, it may not be possible to collect your item immediately. Our friendly customer service team will advise you of any delays on any items when they contact you.